Shipping & Return

RETURNS POLICY

Once an order has been accepted by the Company it shall be fixed and binding subject to these Conditions.
  1. Orders for standard products which have not been made or adapted to order for the Customer may only be cancelled by the Customer:
  2. Prior to dispatch by notice in writing to the Company and subject to payment by the Customer to the Company of an administration charge of 25% of the net price of the Goods;
  3. Following dispatch with the prior written authorisation of the Company and subject to:
  • The Goods being returned to the Company at the Customer's cost in a brand new and unused condition (including unbroken packaging);
    1. The Goods being returned within 14 days of delivery;
    2. The Customer paying to the Company an administration charge of 25% of the net price of the Goods; and
    3. The Goods being subject to inspection and testing before any credit note is issued and the Company may add further charges for any remedial repairs that are necessary.

    SHIPPING

    1. Lead times quoted by the Company for delivery of the Goods are an estimate only and time for delivery is not of the essence.
    2. The  Customer  may  request that  dispatch  of  an  Order  (or  part of  an  Order)  be delayed  by  up to  four  weeks  following  the  Company's  estimated  delivery  date (or for  any  period  thereafter  subject  to  the  Company's  prior  agreement  in  writing) provided that any such delay shall not affect the Customer's obligation to pay for the Goods in accordance with clause 6.
    3. If the  Company  fails to  deliver  the  Goods, its liability  shall  be  limited  to the costs  and  expenses  incurred  by  the  Customer  in  obtaining  replacement  goods  of similar description and quality in the cheapest market available, less the price of the Goods.  In any event, the Company shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure event (as defined in clause 17) or the Customer’s failure to provide the Company with any instructions that are relevant to the supply of the Goods.  
    4. If the Customer or the Customer’s agent fails to accept delivery of the Goods, the Goods will be returned to the Company’s place of business for collection by the Customer.  4.5.  If  the  Customer  fails  to  collect  the  Goods  within  three  daysof  the  Company notifying the Customer that the Goods are ready for collection, then:
    1. subject  to  any  deferred  delivery  date  pursuant  to  clause  4.2,  delivery  of  the Goods shall be deemed to have been completed at 9.00 am on the third day after the day on which the Company notified the Customer that the Goods were ready; and
    2. the Company shall store the Goods until the Customer collects the Goods, and charge  the  Customer  a  storage  fee  and  any  related  costs  and  expenses  (including insurance) at such rates as may be notified by the Company to the Customer from time to time.
    3. If 10 days after the day on which the Company notified the Customer that the Goods are ready for collection under clause 4.5, the Customer has not taken delivery of them, the Company may resell or otherwise dispose of part or all of the Goods and, after  deducting  reasonable  storage, transport  and selling  costs,  account to  the Customer for any excess over the price of the Goods or charge the Customer for any shortfall below the price of the Goods.